What We Do

Born in New York – Made in Los Angeles, TALLEY is a premium denim brand sharing the art of making high-quality denim by focusing on the transparency in product manufacturing and understanding the work that goes into each jean. Each piece is individually numbered and made to order; the TALLEY owner will be able to track the process of his or her exclusive order from start to finish.

Return Policy

Return Policy

Returns

TALLEY is a very unique brand as we make every jean specially for you. If for some reason your jean does not fit please let us know and we will replace it with the correct size. Please email us at Orders@talleynyc.com and we will arrange a new jean to be put into work. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please send all return back to the below address.

Caitac Garment Processing Attn: TALLEY
14725 S. Broadway
Gardena, CA 90248

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at bts@talleynyc.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

If you need to exchange it for the same item, send us an email at orders@talleynyc.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to:

Caitac Garment Processing Attn: TALLEY
14725 S. Broadway
Gardena, CA 90248

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.